Refund Policy

At Einates AI, we're dedicated to delivering top-tier AI solutions and exceptional customer service. We understand that plans can change, and you might need to request a refund or cancel your service. Please review our policy below to understand your options.

Our Refund Policy

Your Satisfaction is Our Priority: We aim for your complete satisfaction. If you're not entirely happy with your Einates AI service, please reach out to us within [Number] days of your initial purchase or subscription activation. We'll work with you to address your concerns and find a solution.

Eligibility for Refunds:

• New Subscriptions/Purchases: For new subscriptions or one-time purchases, a full refund may be granted if requested within [Number] days of the original transaction, provided the service hasn't been substantially used. "Substantial use" is at the sole discretion of Einates AI and generally refers to significant utilization of AI processing, credits, or features.

• Recurring Subscriptions: Typically, refunds for recurring subscriptions aren't provided for periods already paid for and used. However, if you cancel a recurring subscription, it will remain active until the end of your current billing cycle, and you won't be charged for subsequent cycles.

• Service Issues: If you encounter a demonstrable technical issue with our service that Einates AI can't resolve within a reasonable timeframe, you might be eligible for a pro-rata refund for the unused portion of your service.

Non-Refundable Items/Services:

• Services that have been fully rendered or substantially used.

• Custom development or bespoke AI solutions once work has begun.

• Promotional or discounted services, unless otherwise specified.

• Any third-party fees or charges incurred as part of your service (e.g., payment processing fees) are non-refundable.

How to Request a Refund:

To request a refund, please contact our support team at support@einates.com with the subject line "Refund Request." Please include:

• Your name and the email address linked to your account.

• Your order number or subscription ID.

• A detailed explanation of why you're requesting a refund.

We'll review your request and respond within [Number] business days. Approved refunds will be processed back to your original payment method within [Number] business days after approval.

Our Cancellation Policy

You can cancel your Einates AI subscription at any time.

How to Cancel Your Subscription:

• Through Your Account: The easiest way to cancel your subscription is by logging into your Einates AI account and navigating to the "Billing" or "Subscription" section. Just follow the prompts to cancel.

• Contacting Support: If you have any issues or prefer our assistance, please email our support team at support@einates.com with the subject line "Cancellation Request." Be sure to include your name and the email address linked to your account.

Effect of Cancellation:

• When you cancel your subscription, your service will stay active until the end of your current billing period. You won't be charged for any future billing cycles.

• Once your current billing period expires, your access to the Einates AI service will end. Any data associated with your account may be retained according to our Privacy Policy, but your active service will be terminated.

Contact Us

If you have any questions about our Refund & Cancellation Policy, please don't hesitate to reach out:

Email: support@einates.com